Please note: We typically require 2 users for Checkout Champ. One user is an API user and the other is a Customer Service user. This is because Checkout Champ refunds often fail via API & we require a separate user account to audit any potential issues.

Part 1: How to add Customer Service user

Step 1: Click Admin

Step 2: Click Users

Step 3: Click "+" Button

Step 4: Insert random numbers in the username section

Step 5: Insert "hello@disputifier.com" or "onboarding@chargebackautomation.com" in the email section

Step 6: Ensure access level is set to Customer Service Agent 

Step 7: Check "Select All" or select the following permissions

Step 8: Set a password. Again, you can just use random numbers here

Step 9: Click "Update"

Note: Please ensure 2 factor authentication is disabled.

Part 2: How to add an API user

Please create a new user, repeating the same steps, except select "API user" instead of "Customer Service Agent" 

Then, add the following IPs under "IP Whitelist":

3.211.138.119

50.19.13031

54.83.14.175

Click "Select all" under allowed API endpoints.

Input the username and password of the API user in Disputifier under Integrations > Checkout Champ > Add.

Click Save

That's it! You're done.